Community and Review Guidelines

Chekiraj works when clients can trust what they see: real businesses, accurate information and honest reviews. These guidelines apply to everyone who publishes anything on the Platform. They are part of the Terms of Use.

Business profiles

A business profile must:

• belong to a real business that you run or are authorised to represent;
• show accurate information: name, address or service area, category, services, prices, durations, working hours and cancellation rules;
• use photos that you took yourself or have the right to use, and that show your business or your work;
• offer only services that are legal where you provide them, and for which you hold any required licence.

A business profile must not:

• copy another business's name, photos or descriptions, or pretend to be another business;
• show misleading prices, or prices that are regularly not honoured;
• contain private phone numbers or other personal data of staff or clients, offensive content, or advertising for other websites or services unrelated to the business;
• be one of several profiles for the same business to appear more often in search.

Reviews

Reviews help other clients choose, so they must be genuine.

• Only clients with an account can review a business, and only for an appointment they attended, within 14 days of the attendance being recorded. A review can be edited for 7 days after it is published.
• Describe your own experience with that appointment: the service, the staff, punctuality, cleanliness, value.
• Be honest and respectful. Criticism is allowed, insults are not.

A review must not:

• be written by the business owner, staff, relatives or competitors, or be paid for, exchanged for a discount, or written under pressure;
• contain insults, hate speech, threats, harassment or sexual content;
• contain personal data, such as phone numbers, addresses or private details of staff or other people;
• contain false statements of fact, or be about something other than the appointment;
• contain advertising or links.

Replies from businesses

A business can reply publicly to a review within 10 days of its publication, and can change or remove the reply within the same period. Replies must be factual and polite and must not reveal personal data of the client, such as their phone number, other bookings or attendance history. A business cannot delete or edit a review. Offering clients anything in exchange for removing or changing a review is not allowed.

No-shows and disputes

A business can mark a client as a no-show only after the end of the appointment, and only if the client really did not come. The client is notified and can dispute it within 7 days. Our team reviews the dispute and decides. A no-show is never shown publicly. Marking no-shows falsely is a breach of these guidelines.

Reporting

• A business profile can be reported by any signed-in user, choosing a reason (fake business, offensive content, inaccurate information, fraud or other) and describing the problem.
• A review can be reported by the business it is about, if the business believes it breaks these guidelines. The review stays visible until our team decides.
• A problem with a booking can be reported by the client from the booking in their account.

Please report only real problems. Repeated reports made in bad faith are themselves a breach of these guidelines.

What our team can do

Depending on the case, our team can:

• correct or remove parts of a business profile, remove a photo, or ask the business to correct the profile by a deadline. If the business does not respond in time, the profile is hidden from search until it is corrected;
• hide a review. We never change the text of a review, we either keep it or hide it;
• impose a measure on the account: a warning, a suspension or permanent deletion, as described in the Terms of Use.

Every decision comes with a reason, and you are notified by email.

Appeals

You can appeal a decision about your content or account from your account within 10 days. The appeal is decided by our main administrator. If the appeal is accepted, the previous state is restored, for example a hidden review or removed photo is shown again.

Contact

If you notice a problem that is not covered here, write to support@chekiraj.net.

Languages

These guidelines are available in several languages. If the versions differ, the English version prevails.